Dongle unable to connec to cloud

I also have 2 dongles starting with DJ which are unable to connect to the cloud. They say they connect to wifi but never reboot. I'm able to ping the ip of the dongle and see them in my router so I know they joined the network. They only have 1 led lit up and fail to connect to the cloud. 

My setup is: 2.4 ghz network, no special characters in wifi name or password, SSID less than 19 characters, password less than 25 characters. Have tried literally 50 times to get it to connect to the cloud using both TCP and Bluetooth connections with no luck. Run port scan and confirmed dongle is listening on port 8000. Able to ping/telnet to EG4 server at 47.254.33.206:8000 from other devices on network. 

Unable to update firmware beyond firmware 2.07 since the drop down box for more firmwares is empty. 

I've followed the https://eg4electronics.com/wp-content/uploads/2024/07/EG4-Wifi-Dongle-Troubleshooting-Guide.pdf&source=gmail&ust=1760245745437000&usg=AOvVaw2PQExrDpDRDcvZoL6Vqjb o">dongle troubleshooting guide and the https://eg4electronics.com/wp-content/uploads/2025/06/EG4-Mobile-App-Firmware-Update.pdf&source=gmail&ust=1760245745437000&usg=AOvVaw25TqddMtkcP4LyNAV7tQD u">dongle firmware update instructions with no luck.