I don’t think there is anyway to get the 18k to communicate with the 6000’s. I could be wrong but I think that’s a no go. That being said if you are p...

Sorry you had problems. Looks like your installer is your main problem. I deal with different companies Tec support all the time and have never dealt ...

SS has free shipping this month. If that helps

Hello 12000xp updated firmware 405 I believe. In the local monitor app there is a setting under “Discharge Setting” called “System Discharge Power...

I have the same question. Was this ever resolved?

@joel-brodeur thanks. I’m wondering if that is my problem because it doesn’t cooldown it just kills the gen as shown in my brownout video.

@pawnee The gen cool down for the 18K should be under the gen settings: As far as what to set it for, you might look into your Gen manual. Dif...

Eric asked me about Gen cooldown but didn’t elaborate. I’m going to put my system on the monitoring website this weekend and look for that setting. Wh...

Are both legs balanced out?This could also be because there is too much load on one leg.

@eric any update Eric? Are y’all able to recreate our issue in the lab?

Fascinating read, thank you for sharing. This makes a lot of sense. I'm concerned that the relays are being opened for overcurrent protection when the...