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Topic starter
November 7, 2024 6:26 pm
Is there a way to reset data in the EG4 monitor app or web version? I want to reset the feed-in energy data, but can't figure out how. I accidentally briefly reversed a CT during the install, and it shows a lot of incorrect "feed-in" data. Thanks.
November 7, 2024 8:03 pm
If you could send me a DM of the serial number for the inverter, I can see what we can do.
February 22, 2025 6:49 pm
I have the same question. Was this ever resolved?
February 24, 2025 9:00 pm
@headybr
If you provide your inverter's serial number, we can reset it for you.
July 15, 2025 4:24 pm
@eg4eric can you clear out my data please, I just completed my solar and grid sellback and would like to clear out all of the usage data from the past prior to going fully live.
SN: 4254670015
July 15, 2025 5:19 pm
@gcheek
Yes, I will need to get with my manager for this, but we can definitely take care of that for you.
December 2, 2025 9:30 pm
I would like the data cleared from my system too. Thanks!
December 3, 2025 6:11 pm
@cfrancisco
Can you please share your inverter's serial number?
Were you wanting all the data cleared?
April 1, 2026 1:50 pm
Hello, I would like to get my power from grid data reset if possible as well. SN#44830P0287
Thank you,
Michael
April 6, 2026 3:10 pm
@jamisonworkshop
We can reset the data, but it must be all of it; we cannot reset just a portion.
Let me know if this is okay, and we will proceed to reset the data.
April 14, 2026 1:52 pm
@jamisonworkshop
I apologize for the delay. We were able to successfully reset the data for you.
