@eric, my system is pretty new, and I paid for the wifi dongle, and now it's not the right version...my SN starts with BA so I guess I now have to b...

@eric So it sounds like Off-Grid mode = Enable will stop any and all export and import. It turns out this is a good thing since not only did we see a ...

@eric I don't think he understands the difference between lithium ion and lithium iron phosphate chemistries. He believes they will catch fire and bur...

@dougl This is not possible. Enabling Off-Grid mode completely stops both importing from and exporting to the grid.

I am looking into a solution for this, but meanwhile, do you mind sharing your panel specs?

All compliance certifications, testing documents, and reports are available on our website's product pages.Did they specifically mention needing any c...

@teeumupIn order to get battery information on the monitoring website, you need to have a E-Wi-Fi dongle starting with BJ, BG, BE, or DJ and you also ...

Does your system have PV and batteries?A grid outage would not necessarily cause an alarm or warning to appear on your system. You could also look at ...

This firmware has not been released yet, but we will announce it and inform everyone as soon as it becomes available.

@chad18kpv This firmware has not been released yet, but we will announce it and inform everyone as soon as it becomes available.

I got this working but not sure if this was the setting that fixed it. First make sure that you are running the latest firmware on both the inve...

@danielchloe So far the impacts will be long lasting damage to our international relationships. We've made enemies of Canada and Mexico, and in retur...

This issue was resolved as of Saturday morning and the website should be working as normal. If anyone has any issues with the website, please let me k...

If the Run light is blinking, that would mean that the battery is charging or discharging.