@haitises Unfortunately, we are currently unable to send out the BMS, as our compliance and legal team is still working on the necessary documentation...

I'm glad you were able to get it to work! Let me know if you run into other issues.

A wind turbine cannot be connected directly to the inverter. You can use a wind turbine to charge the batteries, but this requires a separate charge c...

Try logging out of his phone, logging into your device first, and then logging back into his. We've tested this multiple times, and it does allow the ...

Do you know if the inverter is reading 100Ah?If so, you can check setting #6 (Charging amperage) and make sure that it is set to between 50A-100A (20A...

@joel-brodeur There is a changelog for the RS232 update, but not for the RS485. You can update both, but you will not see the RS232 update unless you ...

Does your server rack battery have different protocols you can set? If so, you can try to set to one of the following in the image. Also, what do you ...

@eg4c Are you connected to the grid?Providing an explanation for these numbers is challenging due to the lack of sufficient data or information.

Yes, as of now it is only through windows that you can update the firmware for the battery. You should be able to log in on another device with the sa...

There are 2 firmware updates for the indoor WallMount batteries. RS485=Z02T04 and RS232=S02T11. You will need both RS485 and RS232 cables for these up...

I don't know much about this battery, but what do you have the charge current set to on the inverter?Do you have the inverter on lead acid mode?

Can you please provide more information about your system?How many batteries?Are you using any smart ports or AC couple?

I'm glad you aren't having anymore issues! If you encounter any other issues, feel free to reach out to me!

@fizziocrat Just want to confirm, did you have the backup loads breaker on?@eabowdenDo you have power backup enabled on the inverter settings and also...

Production has not stopped, but they are currently out of stock. I apologize for the inconvenience!