This is so maddening, Eric ignores these threads now. I know they are helpful with other issues throughout these forums but I wish this issue would g...

@ray I'm putting in a request today for a replacement dongle. So, we will get it shipped out as soon as possible.

@robstange I apologize for the delayed response. I can send you a replacement dongle if you haven’t already received one from your distributor.

When there is not enough solar, the mini split will attempt to come out of sleep mode 3 times. If all three attempts fail, the unit will not try again...

Thank you @eg4eric, Sorry I could have been clearer. The configuration is 12kPV (only one battery terminal) and 2 indoor wall mount 14.3kW. I'll i...

@krzysiek_kta This is currently not possible.

@krzysiek_kta If the issue occurs again after switching back to Lithium 1, please send me your inverter's serial number so we can investigate further ...

Ensure that Battery Backup Mode is disabled, verify that you have sufficient solar and battery capacity to support your loads, and set the On-Grid Cut...

The GridBoss cannot operate without an inverter. For AC coupling to function, both the inverter and batteries must be connected to the GridBoss.

Yesterday night (6/18) we had some big storms roll through Ohio and our grid power went out a few times during the course of the storm. At least 3 tim...

I don’t have any updates at this time. Currently, the only way to use AC Coupling is through the Gridboss. If there are any changes or updates in the ...

I recommend inspecting the PV cables to ensure they are properly connected and that none are damaged.

The WallMount batteries have internal bus bars and are designed to be connected to each other as shown in the diagram. This configuration helps keep t...

Microgrid is enabled. But the only action in the app that changes the contacts state is the “ generator exercise “ button. What other parameters are a...