@ray Were you able to access your settings? Are you still getting the error message?

@eg4eric. Thanks for the quick reply. Those options are particularly for folks in the same situation as me. I strongly recommend EG4 or LUXPower make ...

@gtsquires You can send me a private message. Those settings look correct. As mentioned, I can look further into this and take a look at the data to s...

Here is a video you can look at, if you haven't already. Dongle ConnectMake sure that you are connecting the dongle to a 2.4Ghz network. Let me know i...

@eg4eric EG4-WallMount Indoor Battery | 48V 280Ah | 14.3kWh We actually had a power outage last night I tested the batteries with my small heat pum...

The main thing would be to ensure that the battery breakers are turned off. As you mentioned, you also have the option to add an RSD button to shut do...

@bobinforest as mentioned, you will have to enable Battery Backup mode, to save battery as last resort (when grid goes down, the batteries will power ...

Which batteries are you using with your system?

The app is not designed to download and store the firmware file after the app is closed. You can download the firmware and keep the app open until you...

Pretty frustrating when you spend $40k on a system and EG4 doesn't respond to support tickets put in on their website (1.5 weeks ago), their phone num...

@dtbaker61 Thanks - I'll be very curious to see if the fix for 6000xp actually fixes your problem, since I assume the firmware for 12000 is very close...

@dtbaker61 well said about the problem. I regret getting the eg4 6000xp . I just assumed that it was advertised as offgrid use and has closed loop th...

I'm subscribing.... I absolutely need the same capability; to update from file on laptop or phone at remote sites that do not have cell or wifi.

@jacobranchsystems-com there is an update available for the 6000xp that MAY fix the open-loop Li charging, but the 6000xps I have installed are very r...

still no official response from EG4 when or if this bug will be addressed for the 12000xp ? I really would like to see this (serious) bug fixed ASAP...