It would require an RMA and have it replaced.

@billmag Understood!Because Ruixu batteries aren’t on the compatibility list for the 6000XP which is the same for the 12000XP, it can be a bit difficu...

@ray If you haven’t created a station or registered the dongle yet, I can create the station and try adding the dongle manually from my end.

@ray Are you still not able to register the dongle?

I will check for battery terminal input failure later today. If something internal has shorted.... what is the fix, and can it be done in the field,...

You can operate the inverter without battery. If the system isn't turned on properly with the battery, it can be damaged. I'll attach the link of ...

If you’re selling power back to the grid, make sure the CTs are installed between the meter and the main panel. If you’re not selling back, they can b...

@eg4eric there is no Grid at this site, and no generator yet. I do have the PV available, but I thought the batteries had to be connected first to pow...

Do you have PV that you can connect or Grid you can connect to see if the inverter turns on?

you might try flipping CTs so the other side of the donut is toward the inverter

Hey, it seems like the dongle (DJ43502679) cannot be registered. I posted on the forum about it, but it maybe something about this specific dongle. ...

This was a replacement dongle sent to me, so I wonder if that is part of the problem... It fails when it tries to report the install (per the stacktra...

Was able to the inverter working (needed more voltage), but still have this error on the registration page. So sort of stuck right now on the install ...

Update… Reversing the CT checkbox seems to have done the trick, though it took a while for the monitor program to reflect the change.