Can you share a picture of the Dongle Connect Params? I can send you a replacement if need. I just want to confirm that the issue is with the dongle.

If you have the settings correct, it should use batteries. Make sure you have Power Backup-Enabled and make sure that Battery Backup mode is disabled.

Any documentation that we have on this battery is on our website. If you don't find the correct document that you need, you can reach our compliance t...

Note for safety you can disable remote updates, and only enable it as needed.

Hi Eric, Here are a couple of screen shots. Not sure how to make them bigger pic's. Matt

@eric

Are you able to post a screenshot of your current settings so I can try to identity what could be causing the issue?

You are correct. This is not currently possible, as they only have end user accounts, and not installer accounts. Thank you for your feedback; I’ll sh...

Our Charge Settings screenshot below. The good: It generally is behaving as desired, running on battery during the day, charging at night. The ...

@fizziocrat Following up. Have you found any settings that work for you? For my 18kPV ESS I'm currently running with only AC Charge enabled and it i...

Updating the community, and @eric. I did get some insight from SignatureSolar support. According to them using the Quick Charge does cause issues an...

Agree with the concerns.