@wvannus, Support did do the Parallel sync as well and it still didn't fix it. Thanks though.

@eric I was on with Tech Support this morning and we corrected the parallel cables so they should be set up correctly now. However, I still don't have...

@jlankford That makes sense, but if the power goes out, he plugs into the transfer switch, there shouldn't be any power on the grid side at all, corre...

@joel-brodeur He's using this inverter like it was a backup generator - he's plugging the output into a TS where a generator input would go. I pres...

@jlankford I was just thinking that if it is an ATS and the EPS output was somehow feeding back onto the "Grid" connection then basically the inverter...

@joel-brodeur Honestly, I have no idea. I had assumed that the transfer switch that generator cord is plugged into is just a manual double pole dou...

@mylesj A few questions for you: 1 - What kind of transfer switch do you have installed? 2 - The wires connected to the "Grid" breaker on the 600x...

I'm chiming in to add more data that might help Nathan and the EG4 team's diagnostics. I had that same issue as Nathan in the web interface until I cl...

@jlankford Your absolutely right. The lag on the LCD is not very far behind It should have been showing no AC voltage in a power outage. Now I am won...

@joel-brodeur Well, OK. That's weird but if that's how the product works, so be it. What you just explained is consistent with all the photos &...

@jlankford and @mylesj The 6000XP only shows one leg of the AC input and EPS output at a time. you can tap the enter button to cycle through the le...

@mboo42 Do you have the parallel cables set up correctly as shown on this design?

@eric I had it set in APL before and it actually seemed worse. My next gen run should be in a couple of days, if I remember to, I will try it again. ...

@joel-brodeur the only suggestion I have is to try changing the AC input range to APL. Have you tested it with the AC input range set to APL?I will co...

@jlankford I will do that! I ordered an inexpensive clamp ac/dc voltage meter so I can confirm voltage as needed. Another tool in the toolbox!