@dougl Correction: We had the Advanced setting "CT Direction Reversed" enabled before the update. After the update the setting was disabled. I re-ena...

@dougl That was the issue. I think the update changed that setting. Thank you and Signaturesolar.com support who assisted !

Your WiFi dongle on the EG4 requires not only your home WiFi signal to be good but it also requires your home WiFi router have a working internet conn...

Did you have your CT set to reverse before you did the system update and now they are defaulted to not reversed? I had moved my CTs and thought I ma...

Definately NOT resolved.

I don't see the 3000-EHV on the compatible list.   Compatible with EG4 18kPV, 12kPV, FlexBOSS21, FlexBOSS18, 6000XP, and 12000XP, along with ...

@eg4eric Thank you sir,I did check my spam folder. My support ticket# is 143051I am having a knee replacement on Dec. 2nd and will be laid up for a fe...

I complained about this exactly one year ago today. It is still not working. I guess they need a bit more time to figure it out. {emojis}:smile:

@eg4eric OK, thank you for the clarification.

@ray Once you get the 2nd dongle added, you can Sync them together into parallel.