We apologize for the inconvenience. There was an issue on Friday April 28th, however this issue was resolved Saturday April 29th. If there are any oth...

While the MaxBackFlow API message does set Grid Sell Back Power, setting it to Zero( 0 ) does NOT stop all sell back as shown in the data shot from a ...

I spoke to our HVAC team, and they recommended to contact your distributor and get the outdoor unit replaced. If you would rather not return it, I can...

540W Voc53.4v, vmp45.3v, ISC12.7A, IMP11.9A I have 4 panels connected in series.

@teeumup Sounds like you are almost there. Maybe the firmware mismatch is the root cause. At least you can be sure the settings are all correct since ...

@eric Just received the new dongle will install after I resolve an issue with EG4 LL battery protocol setting and update firmware to match my 6kXP. Th...

@dlwittsr I now show a total of 2 batteries and 560Ah, which would be correct for 2 batteries, but I have 3. I replaced all Ethernet cables between th...

I apologize! As of now, I don't have an update on this.

I would recommend reaching out to your distributor for a replacement. You shouldn't have any issues getting to that screen.

@eric Followed these instructions and the battery screen does not change. Tried this many times.

I had a big storm roll through last night here in Ohio and lost power around midnight for some unknown amount of time. It was long enough to appear in...

Further info about dongle firmware versions. Timothy from Signature Solar responded to an email I sent asking for more info. He stated that: All d...

@herque Good morning. A while back you asked me how I felt about my experience with my setup. Here is the latest link to the Spring Surprise (f...