@mattcrumIf you can share the inverter's serial number with me, I can take a look at it for you.

@caesarv I will ask to see if we can get this approved.

Are you getting any error or warning codes on the inverter?Also, is the inverter running the latest firmware?

@fkitzmannI just need a picture of the whole inverter so I can show my manager that it's an 18kPV.

FAAB-2525

The inverters are set to LITHIUM 0 (these are 12000xps, there isnt an option for eg4)The batteries are set to EG4/Lux@eg4eric I checked every battery....

I am having the same issue. I bought this unit through signature solar but have not had much luck getting a response back.

Which firmware is the inverter running on?

@ravasunpower No rush at all! the system will be okay; it's only a warning. If it was causing damage, it would have an error code and possibly be shut...

Which Lithium Brand do you have set on the inverters?Make sure you have 1, as this is the best communication protocol to use with the WallMount batter...

This issue has been reported to Engineering; however, I have not received an update on their progress yet. I will follow up with them and provide any ...

On second look, This appears to be a battery communication issue. Any ideas as to what is causing that? It appears to happen when PV is really chargin...

I do notice that the Batt Status goes to "2". unsure of why the batteries are affected by it swapping over.

No worries! I don't have any information on your case at the moment, but after looking into this error code, it does look like you might need to get t...