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EG4 monitor data re...
 
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EG4 monitor data reset

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(@axelor)
Active Member
Joined: 9 months ago
Posts: 4
Topic starter  

Is there a way to reset data in the EG4 monitor app or web version? I want to reset the feed-in energy data, but can't figure out how. I accidentally briefly reversed a CT during the install, and it shows a lot of incorrect "feed-in" data. Thanks.


   
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Jared
(@jared)
Technical Solutions Supervisor Admin
Joined: 10 months ago
Posts: 257
 

If you could send me a DM of the serial number for the inverter, I can see what we can do.


   
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(@headybr)
New Member
Joined: 5 months ago
Posts: 1
 

I have the same question.  Was this ever resolved?


   
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EG4 Eric
(@eg4eric)
Honorable Member
Joined: 9 months ago
Posts: 498
 

@headybr
If you provide your inverter's serial number, we can reset it for you.


   
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(@gcheek)
New Member
Joined: 2 weeks ago
Posts: 2
 

@eg4eric can you clear out my data please, I just completed my solar and grid sellback and would like to clear out all of the usage data from the past prior to going fully live.

 

SN: 4254670015


   
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EG4 Eric
(@eg4eric)
Honorable Member
Joined: 9 months ago
Posts: 498
 

@gcheek 
Yes, I will need to get with my manager for this, but we can definitely take care of that for you.


   
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EG4 Eric
(@eg4eric)
Honorable Member
Joined: 9 months ago
Posts: 498
 

@gcheek 
We went ahead and cleared the data for you.


   
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