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Is the EG4 monitoring site down?

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(@treedor)
Active Member
Joined: 3 weeks ago
Posts: 4
Topic starter  

I can't login to the web one and my mobile app is showing no data. 


   
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Jared
(@jared)
Online Support Moderator
Joined: 1 month ago
Posts: 145
 

I'm not immediately showing any issues, but I will investigate this further.


   
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Jared
(@jared)
Online Support Moderator
Joined: 1 month ago
Posts: 145
 

I recommend checking the local connection, as our servers are showing as connected and operating correctly on our end.


   
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(@treedor)
Active Member
Joined: 3 weeks ago
Posts: 4
Topic starter  

I can't even login though, I haven't changed my password or anything. 

I get this:

image

So I figure I'll try to reset my password, but that doesn't work either. 

On the reset page, I put in my email and submit, nothing happens. When I look at the Chrome console, I see this error (that doesn't show up on the page for the user like it should).

image

So I can't login and I can't reset my password. 


   
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(@treedor)
Active Member
Joined: 3 weeks ago
Posts: 4
Topic starter  

Looks like it's back up today. There was definitely something not working on your end. 


   
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(@treedor)
Active Member
Joined: 3 weeks ago
Posts: 4
Topic starter  

Actually, I take that back. Now the mobile app works, but the web interface doesn't. Can't login here: 

https://monitor.eg4electronics.com/WManage/web/login


   
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Joel Brodeur
(@joel-brodeur)
Estimable Member
Joined: 1 month ago
Posts: 80
 

@treedor Wonder if it is a geographic issue.  Everything is working at my location.  App and website.

Sometimes the easiest solution is the best solution.
Sometimes not.


   
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