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Is the EG4 monitoring site down?

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(@treedor)
Active Member
Joined: 2 years ago
Posts: 4
Topic starter  

I can't login to the web one and my mobile app is showing no data. 



   
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Jared
(@jared)
EG4 Electronics Admin
Joined: 2 years ago
Posts: 261
 

I'm not immediately showing any issues, but I will investigate this further.



   
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Jared
(@jared)
EG4 Electronics Admin
Joined: 2 years ago
Posts: 261
 

I recommend checking the local connection, as our servers are showing as connected and operating correctly on our end.



   
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(@treedor)
Active Member
Joined: 2 years ago
Posts: 4
Topic starter  

I can't even login though, I haven't changed my password or anything. 

I get this:

image

So I figure I'll try to reset my password, but that doesn't work either. 

On the reset page, I put in my email and submit, nothing happens. When I look at the Chrome console, I see this error (that doesn't show up on the page for the user like it should).

image

So I can't login and I can't reset my password. 



   
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(@treedor)
Active Member
Joined: 2 years ago
Posts: 4
Topic starter  

Looks like it's back up today. There was definitely something not working on your end. 



   
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(@treedor)
Active Member
Joined: 2 years ago
Posts: 4
Topic starter  

Actually, I take that back. Now the mobile app works, but the web interface doesn't. Can't login here: 

https://monitor.eg4electronics.com/WManage/web/login



   
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Joel Brodeur
(@joel-brodeur)
Reputable Member
Joined: 2 years ago
Posts: 363
 

@treedor Wonder if it is a geographic issue.  Everything is working at my location.  App and website.


Sometimes the easiest solution is the best solution.
Sometimes not.


   
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(@okiesolie)
Active Member
Joined: 5 months ago
Posts: 11
 

Has been "down" for me a few days https://monitor.eg4electronics.com/ . The UI looks different, so I'm not sure if there is some kind of update in progress or something else causing this, but I'm seeing no data on the website. The app on my phone is still working though.

image


   
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EG4 Eric
(@eg4eric)
EG4 Online Support Admin
Joined: 2 years ago
Posts: 1175
 

@okiesolie 
The Server is not down, and everything should be working as normal. Are you using a third party program?



   
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(@okiesolie)
Active Member
Joined: 5 months ago
Posts: 11
 

@eg4eric I may have been having a network issue on mac os, was also seeing some weird behavior on other sites. Restarted and updated os and seems to be ok now. I was using ( https://monitor.eg4electronics.com/WManage/web/monitor/inverter )

thanks



   
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EG4 Eric
(@eg4eric)
EG4 Online Support Admin
Joined: 2 years ago
Posts: 1175
 

@okiesolie 
Great! Please let me know if there is anything else anything else I can assist you with.



   
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