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Topic starter
August 30, 2025 7:02 pm
Forgive me if I am on the incorrect thread but tried to post yesterday without success. My 16 month old 12K stopped cooling a few days ago. The following morning I found the suction fitting/nut on the line set had cracked in half and the line pulled away.
I sent an email to Signature Solar but no response yet.
I'm just looking for a path to repair. Is there a warranty? Hopefully not an Oklahoma warranty. Would I work with Signature Solar or EG4.
Are there local techs who can work on these systems.
Just looking for a starting point.
Thanks in advance.
Topic starter
August 30, 2025 8:12 pm
Topic starter
September 4, 2025 10:03 pm
Thank You. Joe at Signature Solar is working on getting a ticket opened with EG4. A line set might fix the unit. I am guessing the refrigerant escaped unless there is some protection in the line set. I don’t know how these pre-charged fittings operate.
Thanks again.
NotAnACExpert
Jim
Topic starter
September 8, 2025 4:46 pm
@eg4eric Getting a line set shipped is the appropriate action. I did not see a case number. Attaching s/ns.
Thank You Eric!
Topic starter
September 9, 2025 9:15 pm
Correction 12000, not 12Ton.
September 10, 2025 10:21 pm
@2wiley
Can you send me a private message with your name, email, number and shipping address and I will look into sending a new line set for you.
Topic starter
September 14, 2025 4:20 pm
Update - A replacement lineset is on the way. Thanks Eric.
September 16, 2025 9:46 pm
@2wiley
I apologize for the delayed response. I've been a little backed up but I'm glad you got another lineset. Let me know if there is anything else I can do for you.
