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Question New Flexboss21 off line

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Posts: 1
Topic starter
(@myronbilliot)
New Member
Joined: 3 weeks ago

I purchased a second Flexboss21 to add to my system.  I have everything connected except for the parallel cable until I get the firmware updated to match my first Flexboss21.  The new Flexboss21 shows off line no matter what I do.  The dongle is connected to the network and I can see it thru the app and web page but the inverter shows offline.  I have just a battery, grid power and output power wires connected.  I connected solar just to see and it does not have any effect, still offline.  


1 Reply
EG4 Eric
Posts: 1177
Admin
(@eg4eric)
EG4 Online Support
Joined: 2 years ago

@myronbilliot
I can assist you with this. Can you please provide the Dongle's serial number and the Inverter's serial number? You can send me a DM or post them here.


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