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Question Could an EG4 tech update my 3 LCD monitors to the latest version, currently on v22

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Posts: 7
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(@johngr)
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Joined: 4 weeks ago

I have 3 paralleled FB21’s and I’m not seeing any PV string data next to the solar panel icons on the LCD’s or in the monitor App. Production is strong and is listed in the various other places, tables & graphs. Read another post where a user was just missing string 3 and you guys recommended updating LCD. He was on v18, I’m on v22. Station name is Shiloh. I hope this gets that string data to display, thanks in advance! FYI, I’ve got the panels disconnected today (which I often do because I’m producing way more than I’m using right now and don’t want the 100kWh batt sitting at 100% all the time).


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EG4 Eric
Posts: 1151
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(@eg4eric)
EG4 Online Support
Joined: 2 years ago

@johngr
I don't believe the issue would be with the LCD firmware however, I could be wrong. I can definitely help with updating the LCD firmware on all the inverters. It will only make the LCD screen unavailable for about an hour. I can update them tomorrow morning if that is okay with you. 

If you are still having issues after the LCD update please let me know!


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Posts: 7
Topic starter
(@johngr)
Active Member
Joined: 4 weeks ago

OK, thanks Eric.  It was actually you who recommended that for the other poster I mentioned who was missing one string (of 3) on his display - at that time the latest version was 23.  Any time is fine and I'll reach out if this doesn't resolve my issue. If you know of other methods to get those strings to display, I'd be very interested to learn about them. And as you'll probably notice, I've got 2 PV strings each on FB1 and 2, and none on FB3 currently. Also using a GB and closed-loop on a 20 batt RUiXU stack. Spencer L is pretty familiar with my station.


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Posts: 7
Topic starter
(@johngr)
Active Member
Joined: 4 weeks ago

 

IMG 7290

Good morning Eric.  
Thanks for updating the LCD’s. I still do not see separate string data on them unfortunately. Additionally, my EG4 Monitor iOS App is unable to connect or see anything - the App displays a dialog that says: No primary device. I haven’t checked the monitoring web portal yet as I’m working out in the field at the moment, but I’ll be heading back shortly. 


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Posts: 7
Topic starter
(@johngr)
Active Member
Joined: 4 weeks ago

And just to be clear Eric, I do, and have always been able, to see one PV value that is the total of all connected strings, I’m just not seeing each string broken out separately.


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