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Question [Solved] EG4 website - Missing Battery Detail Data

11 Posts
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Posts: 6
Topic starter
(@dlwittsr)
Active Member
Joined: 2 weeks ago

18KPV w/ 4 Wall Mount All-Weather batteries using closed-loop communications

Battery detail data is missing from the EG4 monitoring site (monitor.eg4electronics.com).

Examples found online from EG4 as well as assorted 18KPv users installations and conversations show individual battery data displayed in tabular form on the EG4 site. The battery data appears on the Monitor page below the SN data and before the graphs begin.

  • EG4 – Cataloging a Year of EG45 Monitor Center Changes.

The presence of 4 batteries as indicated on the EG4 monitor site which suggests the close-loop communications between inverter and the battery chain is operating, as well as manual calculations verifying the inverter displayed SOC matches our calculation.

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So, what's going on? Or rather, how does this get fixed?

 

10 Replies
Jared
Posts: 137
Moderator
(@jared)
Online Support
Joined: 1 month ago

Make sure that the battery firmware is version Z02T17 or newer, with the CAN protocol set to EG4/LUX and the inverter's Lithium brand setting configured to 1.

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Posts: 6
Topic starter
(@dlwittsr)
Active Member
Joined: 2 weeks ago

Thank you. All batteries are version Z02T13 - so they all need upgrading. Where is the file?

I was also advised earlier by S2 phone call to set CAN protocol to P07-LUX. Easy to change once the fw file is provided.

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Jared
Posts: 137
Moderator
(@jared)
Online Support
Joined: 1 month ago

You can find the firmware file at the following link: Allweather Firmware

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Posts: 6
Topic starter
(@dlwittsr)
Active Member
Joined: 2 weeks ago

Thank you for the quick information!

Unfortunately, still no detailed battery data or battery breakdown tables on the monitoring site. 

All 4 batteries now show version Z02T17 on the LCD screens, and the CAN protocol was changed to the first setting of EG4/LUX. The 18KPV was already set to Lithium battery type 1. The inverter reporting is the same as before - it knows the 4 batteries are there and presents a good SOC - just no detailed data broken down by battery,

I was unable to flash the RS232 part - the R232 downloader program reported errors and none of the documented responses helped. Is this something to work on, or is there a Plan B to correct this problem?

Thanks

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1 Reply
Jared
Moderator
(@jared)
Joined: 1 month ago

Online Support
Posts: 137

@dlwittsr I apologize for the delay. Is the RS485 protocol also set to EG4? If so, I would recommend changing this to a separate protocol.

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