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Question Gridboss not reporting and showing offline

12 Posts
8 Users
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Posts: 5
Topic starter
(@nathanfaught)
Active Member
Joined: 1 month ago

I have a gridboss/flexboss setup, with the wifi dongle connected and allowing connections via the web or the EG4 Monitor

The Flexboss is working great, but the Gridboss always shows as offline within the app, even though it responds to setting changes. However, If I connect to the Gridboss locally it reports results.

I'm specifically interested in getting the AC coupled solar report from the Gridboss, through the app or the monitoring web interface. Currently, I can only see the results by connecting locally to the Gridboss.

Attaching a couple images that show the Gridboss while connected locally and online.

Gridboss local
Gridboss online

 

11 Replies
Jared
Posts: 247
Admin
(@jared)
Online Support
Joined: 3 months ago

Could you post a picture of the paralleling cables and dip switch configurations for both the GridBOSS and FlexBOSS?

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Posts: 5
Topic starter
(@nathanfaught)
Active Member
Joined: 1 month ago

As both cables are black, I wrapped a piece of white tape around the same wire on both ends.

Both wires are STP Cat6a.  I started with unshielded CAT6, similar to the short network wires that came with the units, however the effect was the same.

IMG 5035
IMG 5037
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Jared
Posts: 247
Admin
(@jared)
Online Support
Joined: 3 months ago

We are currently looking into this communication issue, and I will post more information as soon as it is available.

 
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Posts: 10
(@texas-randy)
Eminent Member
Joined: 3 months ago

My app shows the exact same. I can control the smart loads from the settings but that is it. 

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