@montufar Currently, there is no firmware update available for this issue. However, I will escalate the matter to our development team for further rev...

At this time, end user accounts do not have the ability to update the battery remotely. Since there is currently no firmware update available for the ...

The BMS manages the charging and discharging of the battery; However, you must set the inverter to stop discharging the battery at a specific voltage ...

Which Inverter are you using?

@chaseI understand your concern, and I’ll be sure to mention this to our team for them to consider.

@eg4newbie It shouldn’t cause any damage since it’s a warning rather than an error. However, it could indicate that one leg is exceeding the 6,000W li...

@mattcrum Absolutely! That’s a common question. You can find a lot of helpful documents available on the product page in case you have any other que...

@eg4newbie It shouldn’t be using the battery if there’s sufficient PV available. If you can share some screenshots of your settings, I can take a look...

@chase Thank you for sharing! Ruixu batteries are not currently on the compatibility list for the 12000XP, so we typically do not provide troubleshoot...

I don’t have an answer at the moment, but as soon as we have more information regarding any potential pricing adjustments, we will be sure to announce...

Great! If you have any other questions or run into any issues, feel free to reach out!

@robstange Everything looks correct on the screenshots. Can you separate the 2.4GHz network?This will help avoid any issues with the connection.

After further investigation, it appears the device is not connecting to the cloud. Could you confirm if the dongle is connected to a 2.4GHz Wi-Fi netw...

@robstange It shows offline on my end. Are you able to share the inverter's serial number?I should be able to add it to the dongle. If not, I can send...