@ray Once you get the 2nd dongle added, you can Sync them together into parallel.

@demodennyI apologize for the experience you are having with us. You can email [email protected] for an update or you can provide the RMA number,...

@johngalt1717The GEN Quick Start on the EG4 monitor website is the same as the GEN Exercise.

Last time we dealt with this, I was informed that the issue had been resolved. I’ll definitely check with our team to confirm.

@weertske Unfortunately, this is currently not available to the public.

@jlankford The Set record option is not available to end user accounts. You would need an installer account.

Since the 12000XP is an off-grid inverter, the current input limit from the grid cannot be adjusted.

Good afternoon, So, you were able to register the dongle, but you just don't see the network of the dongle?

@t345 You can find the changelog in the EG4 Monitor Website, by going to Maintenance, clicking on the question mark next to the current firmware your ...

Is it charging the batteries from grid?

@ray I can attempt to create a Station name and user account, which will look like this and where the arrows are pointing the station name will show. ...

Can you provide your station name or inverter's serial number so I can look into this for you?

I don't have an answer as of now, but I will mention this request to our team.

You will need to contact your distributor (Seller) to request an RMA for a replacement. You can mention to them that you would like an advanced replac...

Based on the On-Grid EOD SOC setting, the inverter will charge the batteries once they reach the configured SOC, it will charge them and switch back t...