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@somej After speaking with our senior battery technician, he’ll be looking into obtaining the firmware for you.However, he did request pictures of all...

Here is a link to the document explaining how to recalibrate the SOC. Also, you can fully charge each battery to 100%, separate them, and measure thei...

@davidt I'm glad you got it replaced and it's working great!

@rsudbay It has been brought to my attention that DST is not working. I have reported this issue and once it's resolved we will make an announcement.

@weertske I can certainly submit a request and check with our team to see if it can be made available to customers.

@spt72 Keep me posted on the update, if it changed anything.

@rayWere you able to get both connected?

What batteries are you using with your system?

@demodenny I sincerely apologize for the lack of updates. I completely understand how frustrating it can be to feel left in the dark. I am checking ...

Thanks for pointing that out! I wasn't aware that it wasn't announced on the forum, but I completely understand where you’re coming from. I’ll pass th...

@caesarv I see what you did there!I was under the impression that this issue was resolved. I will get with my supervisor about this!

Do you have Off-Grid mode Enabled or Disabled?

The best way to update the inverter is by placing it in standby mode. However, in most cases, people perform the update while loads are still running....