What batteries do you have and how many?  

@fkitzmann After further investigation, I found out that we will be offering a Wi-Fi + Ethernet dongle. However, I have not yet received confirmation ...

@dtbaker61 You can increase the voltage setting so the inverter will begin charging the batteries. If you start the generator manually but the battery...

@sunnyside I don't have any additional information on that, but as soon as I do, I will let you know!

@potrero As of now, there haven’t been any changes. I’ll notify everyone through this forum as soon as there are.

@eagleridge Do you have the Share Battery setting enabled?

@fkitzmann I was looking into this, and I saw that the 12kPV only has 2 MPPT's.

Try uninstalling the app and then reinstalling it. Also, if you'd like, you can share the dongle serial number, and I can update the dongle for you. A...

I recommend doing a full reboot. Removing battery power, Grid and PV, while you do that, I will get with our R&D team to see what could be causing...

@krzysiek_kta I’m aware that some customers were able to update the MPPT firmware successfully without PV. However, I was informed that PV must be con...

@powerup You can charge both at the same time to 57V, the communication cables can stay as they are.

@mbbush Our team has been notified about this, and it’s something that is already being reviewed internally. At this time, it's not yet available to t...

So, when you plug in the dongle, and you open the app, you select Dongle connect, and when you search for the Dongle network through the Phone Wi-Fi i...

Settings look good! I don't see anything that will cause any problems.

No worries! We can keep an eye on it, if it does happen again just let me know and I can take a look.