EG4 Community Forum

EG4 Eric
EG4 Eric
@eg4eric
Admin
EG4 Online Support
Joined: October 29, 2024 8:29 pm
Last seen: October 19, 2026 5:13 pm
Topics: 46 / Replies: 1198
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RE: 18kpv - house load does NOT always take priority

@gtsquires If you share your inverter's serial number, I can guide you through which settings you would need to change.

10 months ago
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RE: 12000XP Abnormal High Fan Speed

@solar1solo Could you please provide a video showing this issue with the fan? I would like to share it with my manager so we can work toward a solutio...

10 months ago
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RE: Enabling SMART LOAD causes issues

@g0380 What transformer are you using for the HVAC?

10 months ago
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10 months ago
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RE: Both Green normal indicators not working all of the time

@mattcrum I'm still looking into this, but has this happened at all since then?

10 months ago
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RE: Odd 12000xp behavior when coming off grid-charge to Solar/Battery mode.

@clarktheshark Yes, 1 is correct. That is the correct protocol. Also, having the master battery communicate with the slave inverter can definitely cau...

10 months ago
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RE: Where does the power go?

I can definitely review some data for you. However, please note that the batteries do not remain fully charged, as the inverter has its own power cons...

10 months ago
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RE: EG4 Monitoring System

@powerup We do monitor this, and while I don't have the specific details, I do know that when there is an outage, we make an announcement to ensure ev...

10 months ago
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RE: EG4 Monitoring System

@keith-marler I'm not sure what the cause of it was. Usually when this happens, it's because they are updating the server.

10 months ago
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RE: Using the weekly settings option for FlexBoss21 and setting battery SOC on a daily basis

I also tried this on a system that was updated to the more recent firmware, and it let me set it to 101%.

10 months ago
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RE: RSD on 12000XP and Indoor Wallmount Battery

That's normal. As long as the breaker opens, that means that it's working properly.

10 months ago
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RE: Feedback on EG4 Shutdown Procedure Video

Thank you for your feedback. I will pass this along to our team for review.

10 months ago
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RE: Busbar PCS

@mattcrum This feature is available now on the hybrid inverters.

10 months ago
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RE: Need a solution for mobile app notifications

Thank you for bringing this to our attention. I located the poll on Facebook and will share this information with my manager, and I will provide an up...

10 months ago
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RE: Busbar PCS

Where did you see this? Was this on this Forum?

10 months ago
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