@fkitzmann I was looking into this, and I saw that the 12kPV only has 2 MPPT's.

Try uninstalling the app and then reinstalling it. Also, if you'd like, you can share the dongle serial number, and I can update the dongle for you. A...

I recommend doing a full reboot. Removing battery power, Grid and PV, while you do that, I will get with our R&D team to see what could be causing...

@krzysiek_kta I’m aware that some customers were able to update the MPPT firmware successfully without PV. However, I was informed that PV must be con...

@powerup You can charge both at the same time to 57V, the communication cables can stay as they are.

@mbbush Our team has been notified about this, and it’s something that is already being reviewed internally. At this time, it's not yet available to t...

So, when you plug in the dongle, and you open the app, you select Dongle connect, and when you search for the Dongle network through the Phone Wi-Fi i...

Settings look good! I don't see anything that will cause any problems.

No worries! We can keep an eye on it, if it does happen again just let me know and I can take a look.

@ravasunpower I'm not sure what that was about. That's the first time I hear this happen. I will definitely be making a note of this!@glendale789-eg4-...

@glendale789-eg4-forum Do you have PV connected?I can try the firmware update remotely for you if you'd like.

@ravasunpower Is the system back up and running?If this happens again, I recommend doing a full system reboot. Removing all power sources. If that doe...

It appears that the system is currently charging the batteries and powering the loads. Are you able to leave it running without adjusting any settings...

It looks like your inverter's firmware is up to date, BUT the LCD firmware is on 18/1/1. I recommend updating the LCD firmware to V23. If you'd like, ...

@somej I'm very happy to be able to help you out. I apologize it took so long. There was a lot of confusion with the firmware but I'm glad it's solved...