@joffreyfontaine I responded to your DM and I have submitted a parts request to get a replacement dongle sent to you.

I don't believe that option is on the screen. You would need to use the EG4 Monitor website to see that setting.

@drewc Yes, that’s correct! You need to connect the cables to the Grid port in order for the inverter to start reporting data. I’m glad you were able ...

We apologize that we were unable to make changes to the firmware at this time. Updating the firmware involves a formal process, which requires careful...

Ensure that the cables are properly connected between the inverter and Gridboss, and verify that the DIP switches are set to the 'up' position on both...

You should be fine regarding the amperage. You’re correct, as long as you don’t exceed 31A on MPPT 1 and 2, it will not cause issues. The amperage can...

Can you specify what do you mean by fails?

You will need a 240V generator to connect it to the GridBoss.

@solartom Have you enabled AC Charge? You can enable it and set it to 20% and let me know if the battery starts charging.

As of now, the multipack firmware is the only way to allow all the batteries to communicate with each other. If you'd like, you can post pictures of...

@stephenm If you send me a DM with your name, address, number and email, I can provide you with a replacement dongle. This is a Wi-Fi dongle correct?

It’s best to evenly distribute the arrays across all inverters connected in parallel.

If you provide your inverter's serial number, I can go ahead and get that cleared for you.

You can make your own wires; however, if that’s not something you’re able to do right now, we can continue troubleshooting and revisit this step later...

When you installed the CT's, did you install them with the arrows pointing towards the inverter?