Can you provide your station name or inverter's serial number so I can look into this for you?

I don't have an answer as of now, but I will mention this request to our team.

You will need to contact your distributor (Seller) to request an RMA for a replacement. You can mention to them that you would like an advanced replac...

Based on the On-Grid EOD SOC setting, the inverter will charge the batteries once they reach the configured SOC, it will charge them and switch back t...

@lemachine2u The temperature is measured inside the indoor unit. Is it normal for the settings to revert back to default when the Mini Split is turned...

What settings do you have configured for the Generator battery charge current; the Charge SOC/Voltage Start and Stop?If you provide me with your inver...

@diver-dave I apologize you didn't get a response, did you still need assistance?

It would require an RMA and have it replaced.

@billmag Understood!Because Ruixu batteries aren’t on the compatibility list for the 6000XP which is the same for the 12000XP, it can be a bit difficu...

@ray If you haven’t created a station or registered the dongle yet, I can create the station and try adding the dongle manually from my end.

@ray Are you still not able to register the dongle?

You can operate the inverter without battery. If the system isn't turned on properly with the battery, it can be damaged. I'll attach the link of ...

If you’re selling power back to the grid, make sure the CTs are installed between the meter and the main panel. If you’re not selling back, they can b...

Do you have PV that you can connect or Grid you can connect to see if the inverter turns on?

@billmag Thank you for bringing this to our attention, and I apologize for the inconvenience. I checked several inverters with previous firmware versi...