What batteries are you using with your system?

@demodenny I sincerely apologize for the lack of updates. I completely understand how frustrating it can be to feel left in the dark. I am checking ...

Thanks for pointing that out! I wasn't aware that it wasn't announced on the forum, but I completely understand where you’re coming from. I’ll pass th...

@caesarv I see what you did there!I was under the impression that this issue was resolved. I will get with my supervisor about this!

Do you have Off-Grid mode Enabled or Disabled?

The best way to update the inverter is by placing it in standby mode. However, in most cases, people perform the update while loads are still running....

@dogsofjune The 3000EHV (Legacy Product) uses a second-party app and dongle. The new dongles are only compatible with the newer inverters.

Were you able to get the LCD firmware updated?

When the time on the inverter is adjusted or changed, it may cause some unusual readings. However, this is nothing to worry about unless it continues ...

@lemachine2u Unfortunately, there is no way to change where the temperature is measured

@ray Once you get the 2nd dongle added, you can Sync them together into parallel.

@demodennyI apologize for the experience you are having with us. You can email [email protected] for an update or you can provide the RMA number,...

@johngalt1717The GEN Quick Start on the EG4 monitor website is the same as the GEN Exercise.

Last time we dealt with this, I was informed that the issue had been resolved. I’ll definitely check with our team to confirm.

@weertske Unfortunately, this is currently not available to the public.