Can you share a video or screenshots of what you are seeing on the EG4 app?Are all 3 lights on the dongle currently on?

@dfwtinker I see, are all the lights on? Are any lights blinking?

@bootsgalore There isn’t a specific way to power cycle the batteries, but I would say turning off the breaker first, then powering down the BMS. After...

@kostpower I apologize for the delay on the part! Let me know if you need anything else!

@fonckBuenas tardes¿Pudo lograr que la batería LL se comunicara con el inversor?

@davidt I apologize for the delayed response. Because it started since the install, it could be that it was a defective unit, if you are still having ...

Awesome! Thanks for sharing!

@ravasunpower Make sure you have Generator Boost Disabled.

@user11 Are you getting any error codes on the inside unit?The best solution would be to reach out to your distributor and possibly get a replacement ...

@paddymc Can you provide the link for the YouTube video? I’ll look into this and confirm. At this time, I don’t have any updates on the 6000XP being U...

I'm glad you got it working! If you run into any issues more issues, please let me know and I can send you a replacement dongle.

@rbeato011 I responded to the other thread as well but, if you provide your dongle’s serial number, I’ll do my best to reconnect it to the server. If ...

@rbeato011 If you can provide your dongle’s serial number, I’ll do my best to reconnect it to the server. If that’s not possible, I can arrange to pro...

@dfwtinker We haven’t received any reports of issues with the monitoring website. I recommend checking your internet connection, ensuring your router ...

I can definitely help you out or at least point you to the right direction. So, are you only needing the Line set?