@chris07x Yes, The reply from @eric (below) (I am replying before his reply) is a good answer. But it does not help my understanding. Here's ...

You can use the app or the monitoring website (Maintenance Tab) to update your inverter to the most recent firmware. Version 20 of the LCD firmware is...

@eric Hi Eric, thanks for the reply. These are my current settings. See attached image. Any suggestions to prioritize battery charge would be greatl...

Is it showing any warning or Fault codes on the screen or is the screen staying the same as the screenshot then just turns off?

@chris07x The Power Backup feature controls the seamless transition of the inverter to battery power when the grid fails or is interrupted. Enab...

We are still conducting internal testing. Version 0405 remains the current standard release.

@george-redinger Hey George,Question about your mention of having to enable battery backup mode. I saw that you have "Seamless EPS switching enabled"...

@eareyes20 Can you share your inverter's serial number or station name so we can look into this issue for you?

@decker make sure to check the station time, end-user time, and the time on the settings are all the same. If they are not the same the time will inve...

@darcymyers We believe the issue has been resolved. I would recommend checking that the station and end-user times are set to the same GMT.

@eric, let me know if you are able to provide any insight from our test last week. Also, do you have any notes on how to complete the firmware update...

@eric any update? I have been hit 2x by demand fees because this isn't fixed. Any update? And will it be auto or will it need a firmware update?

@jared, i had no issues with my inverter before but just to stay up to date decided to update my firmware to the 0405 and now im experiencing w028 pro...