@benl697 looking into this now.

The closed loop vs open loop white paper on our website might be worth a read as well.

@pawnee Interesting, why is that? Both options generally work well, but I prefer BMS communication as it allows the battery to communicate directly wi...

@dlwittsr I apologize for the delay. Is the RS485 protocol also set to EG4? If so, I would recommend changing this to a separate protocol.

You can find the firmware file at the following link: Allweather Firmware

Make sure that the battery firmware is version Z02T17 or newer, with the CAN protocol set to EG4/LUX and the inverter's Lithium brand setting configur...

@joel-brodeur would you mind sending me the SN for the inverter through a DM? I would like to take a look at the data.

@dan_in_ak I currently do not have more information on the testing. However, I will post additional information as soon as it is available to me.

It’s not recommended to connect both inverters to the same panel since they don’t communicate with each other. Instead, consider AC coupling to the 18...

12VDC will only be provided to the RSD power contacts when the inverter is powered on with the EPS switch set to the "On" position.

If you could send me a DM of the serial number for the inverter, I can see what we can do.

Battery Backup Mode is the recommended setting to address this use case. Also, the complaints have been noted and forwarded to our software developmen...

Has your system recently failed inspection? If so, is our support team already assisting you to resolve this?

@Ron If the BMS communication is set up between the Chargeverter, Inverter, and master battery, this could occur, as having the master battery communi...

Currently, only battery SOC warnings and grid outage notifications are available in the EG4 app. To enable these, go to Account Settings in the top ri...