@rayborbon I was informed that you may need to disable your phone’s cellular network, so it doesn’t try to use mobile data and instead connects only t...

I finally got a reply today from Support acknowledging this problem, and confirmation that "they are working on it".... but no target for release of a...

I don’t have all the details yet, but I am aware there have been some issues with the data not reading correctly. I’ll provide an update as soon as I ...

You are correct. I do see that now. Thank you.

@clarktheshark Are you able to have the system online so I can review the settings and some data to find what is causing this issue? I would still r...

@eg4eric that's what I demonstrated in the video. I was already connected

@rayborbon You have to make sure you are connected to the dongle network first before you scan. When you scan, the dongle is scanning for the Wi-Fi ne...

the silence from EG4 is deafening.

Eric, if it helps, I was not able to read settings during the period of time that my EG4 monitor website was reporting active states that were two hou...

@joey After reviewing the pictures, I did notice that you have the DIP switches backwards. The first one needs to be down and the rest up. Shou...

Whatever routine is configured to stop charging if communication is lost is a bit too sensitive IMO! (Why is it losing communication in the first plac...

I had installed the latest, the issue still persisted. Reminder that i had 4 batteries, then added 2 more ~6months after the initial install. This is ...

@swoods We didn’t make an announcement, but a few users have reported the same issue. It doesn’t seem to impact all systems—only some.

@eg4eric may I inquire why is there secrecy around the product documentation? What exactly is EG4 concerned about? There has to be a legitimate concer...

@rayborbon I was able to test, and you are correct, it does not load up any Wi-Fi networks. I am definitely reporting this immediately to our team. Th...