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Solar Heat pump no longer working correctly following Network changes. Sig Solar and E

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Posts: 3
Topic starter
(@wraytex)
Active Member
Joined: 1 month ago

24K hybrid was working perfect. Added fiber to home and new mesh system. I needed assistance getting the thing on the new network. so I called Signature solar and they had me delete the AC from the app then rediscover. That was successful, but ever since the unit is overshooting temperature set points and indicating much more current usage than previous. I'm saying in heat mode it will keep on heating and the same for cooling. Sig solar had no solution for me and told me to contact EG4 when i called them back on this issue. EG4 responded to my support form request by telling me to get in touch with Signature Solar. System is still on line supply, no panels yet. Attached photo shows over cooling situation. 75° set point and the unit still drawing considerable current where it previously would only draw 59 watts or so.  Unit bought and installed last August.

IMG 3638

 

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Eric
Posts: 268
 Eric
(@eric)
Reputable Member
Joined: 6 months ago

I apologize for all the confusion and inconvenience. This is known to happen when you are running the mode on auto.

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(@wraytex)
Joined: 1 month ago

Active Member
Posts: 3

@eric 

I should have clarified in my post that cool was cool mode and heat was heat mode, not in auto.This is a significant control issue that is going to use much more energy than necessary. Since you didn't offer a course of action, does that mean nothing can be done? 

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Eric
 Eric
(@eric)
Joined: 6 months ago

Reputable Member
Posts: 268

@wraytex 
Currently, there isn't a solution for this, but I will report it to our team and look into possible options.

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Posts: 3
Topic starter
(@wraytex)
Active Member
Joined: 1 month ago

I should have clarified in my post that cool was cool mode and heat was heat mode, not in auto.  So there is no fix? 

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