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6000XP shutting down / warning code 25

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Posts: 5
Topic starter
(@lucilightning)
Active Member
Joined: 4 weeks ago

I am running a 6000XP (3 mo old) in a totally off grid 48v system, 560A capacity, 240 split phase. It started shutting down today just after the batteries recharged to 100%, cycling power off for 30 seconds or so, and then auto cycling back up after self reboot. It shows a warning code 25 (inverter overheat) which then goes away.

After checking all house breakers (all fine) I turned the unit off for 10 mins as manual suggests. Same problem occurs repeatedly. With very little load (fridge and a few LED lights) there is no problem but with any sort of load - like a 600w InstaPot - shuts it down in a few minutes. 1200 watt water boiler even faster...these are small loads for this system.

The insulated inverter shed is a nice 55 degrees F, the 6000XP fans are working, blowing cold air, no burnt smell.  It seems the unit is misdiagnosing a heat problem and shutting down. I've seen a post describing this same issue, with no resolution, perhaps requiring a replacement under warranty.

please advise, thanks

@eg4eric


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Posts: 5
Topic starter
(@lucilightning)
Active Member
Joined: 4 weeks ago

Anyone? I've called EG tech support 3 times, didn't get through to anyone after very long holds, left messages each time with no response to date. No response on this forum either @eg4eric.

This is crap support for a flagship product and some help would be appreciated - seems like serious consumer grade stuff compared to the built to last Schneider stuff on my main off grid system.

Luckily, I bought two of these 6000XP units just in case something like this might happen, so at least the house with this system is not without continuous power.


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EG4 Eric
Posts: 1035
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(@eg4eric)
EG4 Online Support
Joined: 1 year ago

@lucilightning
If you send me your information, I can make sure one of our team members contacts you as soon as possible.


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