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Loss of my PV3 data when viewing from Web Device Monitor - Monitor Center

fkitzmann · 2025-11-19T20:20:27Z

When using Web Device Monitor - Monitor Center, In the past, this would display my 3 solar MPPT inputs. i.e. Vpv 1,2,3 and Ppv 1,2,3. This would show up in both the home page and Data page (PV Side). This had been working up until last week. Things that I have tried so far with no luck is - Under Maintenance, Restarted inverter, Re-initialized PV Settings under Advanced setting (#7: PV1&2&3 in), Physically restarted inverter, Restarted the web app by logging out and re-logging in. I also discovered that the screen on my 18KPV shows that it does see all 3 PV inputs - While the web app shows the first two PV inputs like this - and this - Again, the Web app used to display all 3 PV input data but now is missing it for PV#3. Also note that the EG4 Monitor Phone App does not show any of this data like the Web app does. So can't say if it's affected. What can I do to fix the web app?

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Posts: 49

fkitzmann

Topic starter

November 20, 2025 7:59 pm

(@fkitzmann)

Trusted Member

Joined: 10 months ago

Sorry - I now see the V23 firmware. Still - go ahead and remotely update it.

Posts: 49

fkitzmann

Topic starter

November 21, 2025 5:08 pm

(@fkitzmann)

Trusted Member

Joined: 10 months ago

So I updated my LCD screen to 23/1/1.

Still no change and still missing my solar 3 in the Web app.

and -

Posts: 805

EG4 Eric

Admin

November 21, 2025 8:51 pm

(@eg4eric)

EG4 Online Support

Joined: 1 year ago

I recommend doing a full reboot. Removing battery power, Grid and PV, while you do that, I will get with our R&D team to see what could be causing this to happen.

Posts: 49

fkitzmann

Topic starter

November 22, 2025 12:18 am

(@fkitzmann)

Trusted Member

Joined: 10 months ago

Yes - That was one of the many things that I have already done. Everything was fully powered down at the inverter. Then I also have been doing a soft re-boot using the restart button under General. I also tried under 3 different browsers and logged out and back in. No luck with either.

Posts: 49

fkitzmann

Topic starter

November 22, 2025 12:23 am

(@fkitzmann)

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Joined: 10 months ago

I would assume that you can view the raw data stream from the inverter that contains all 3 PV streams. Also remember that all 3 PV's show up in my Home Assistant -