same issue here. connected to home network. wont connect to remote server. unit is brand new. who do I DM to get solved? don't you guys QC your ...

Hey support, I really need some help with this. I did more digging and found the latest firmware package for the LL-s units actually have a change lo...

Ok I will give re-wiring a shot provided the wires are long enough as the inverter is installed over the battery at the end. Coincidentally I did chec...

@eg4eric yes solartom station: north hill

If possible, I recommend wiring the batteries as shown in the image below. I'm not saying that this will resolve the issue completely, but it could be...

Just wanted to add that another family member has the exact same setup and is also facing this issue

@eg4eric they are connected in series. The first battery is connected to the FlexBoss and the other 2 are chained after it. On a side note I also have...

@eg4eric Thanks. The copy of manual I had was from December 2024 and didn't have the table added yet.

I apologize that no one has been able to get in touch with you. We have been receiving a high volume of emails, but we are responding to them in the o...

@eg4eric The point is that I WANT to use open loop "USE" protocol for off-grid reliability. The problem is that with Open Loop, the SmartESS software ...

Is the system online so I can review the settings and ensure everything is correct?