No worries! I don't have any information on your case at the moment, but after looking into this error code, it does look like you might need to get t...

The cleanest approach is to treat the Grid Boss the same way you would a backup/critical-loads panel. Pick the 200 A panel you’ll route through it, th...

I am having the same issue with my 12000XP. I run a 20kW Briggs and Stratton generator, and when it exercises the frequency changes to 50Hz. I was t...

I will look into this, but at the moment I don't have any information on the 12000XP and the new WallMount battery being certified for UL 9540

@lemoeller We don't have any plans for this. However, our newest WallMount battery has a connection that you can connect directly to it instead of usi...

@pigsy2001gmail-com I went ahead and set Battery Back up mode for you. Do you have EG4 WallMount battery?Also, remember you wont be able to discharge ...

Adding more context. I disabled the AC Charge Mode removing it from my working mode settings. This left only Peak Shaving Mode and the problem persis...

@eagleridgeCan you share a picture of how the batteries are connected to both inverters?

Eric, Any new updates on this yet?

@eg4eric i will try but i just had surgery and will have to postpone it. Is it hurting something as the fault comes a few times every day?

@ravasunpower Have you done a full system restart by removing all power sources? if not, I recommended doing one. Removing, battery power, solar power

I dont have a solution yet - but am working towards one (I hope)

@rev114 I apologize for the delayed response. I was out of the office most of last week. I saw that you got in touch with our tech team. Were you able...