When the grid goes down, the inverter prevents power from feeding back into it. Here’s a link to a document that explains this in more detail.Please l...

Can you share a screenshot of this please?

I don’t believe this is currently available to customers. However, I’ll look into it and let you know if or when it becomes available.

@eg4newbie Yes! Updating the firmware resolved the issue. The firmware update addresses and corrects this problem.

Have you tried Lithium type 6 (Luxpower)? That should work. Please double-check your username and password to ensure they’re correct. If you'd like, y...

For the dongle, you can try pressing and holding the button on the bottom of the dongle for about 5 seconds. This should restart it. If that doesn't r...

Not at the moment, the only way to stop the back feed would be to enable off-grid mode.

Can you please share your station name or inverter's serial number so I can look further into this?

Can you please share a screenshot of what you are seeing?Does it give you an option to bypass that and add the dongle/datalogger?

Which webpage are you referring to?Were you looking for a specific product? I could possibly help.

Correct! It would be the same as they use very similar BMS. The Lifepower4-V1 use a different BMS, that is why they use BMS TEST.Please let me know if...

How many batteries do you have in total? Also, how do you have the batteries connected? Are you using bus bars?

You’ll need at least 140V for the MPPTs to begin operating and charging the batteries. Do you know if the voltage has gone above that threshold and ...

Unfortunately, the 12kPV wasn't designed to have the breakers replaced with smaller ones. You can limit the amount of current used from the generator ...

Do you have solar connected to it?Just to confirm, you said you don't have GEN boost enabled, correct?