@fsbma1 I apologize for the delayed response. I don't have a phone like directly to myself, but if you want, I can schedule a day and time to help you...

@enmanuel_v You can connect the dongle to it and if it does happen again, we have it recorded, and I will be able to look into the issue.

@rayborbon Thank you for pointing that out. I'm not sure if it's just a bug but we will definitely look into that.

Go to the Maintenance tab and select Remote Update. You should be able to perform a standard update from there. You will have to do an OVER THE AIR up...

I’m looking into this and have consulted with our battery technicians. I’m currently waiting for their response.