@jamesAre these issues regarding the update?We have reported the issue and are currently working on a solution. I will announce once it's resolved.If ...

@samjam24x7Make sure you are connecting the dongle to a 2.4GHz network. It does have to be separate from the 5G network.

@gigadude Are these inverters wired to work in parallel? or are they separate systems?

10.10.10.1 only works with dongles that start with the letters BA. Are all the lights on or are any of them blinking?

@nickThe 16-kWh battery is preferred as the master battery; however, if that isn’t possible, it can be added to the existing 14.3 kWh batteries withou...

@jarzzWelcome to the Forum!I’m not aware of any option to add a delay. However, when the grid goes down, you can enable Off-Grid Mode and configure th...

@gigadudeAre you getting any error or warning on the inverter?Do you have the inverter online? If so, can you share the inverter serial number so I ca...

@ep357Are you getting any errors or warnings?Can you share a video of this happening?

@dtbaker61 Our team is working on a solution for this. We will let you know when this has been resolved. Thank you for your patience and understanding...

@jxnhrprI can’t recommend anything other than solar panels, as the MPPT inputs were specifically designed for that purpose.

@mtjagDo you have the 2 wire Start/Stop installed?I'm just trying to gather all the information.

If the batteries get bricked, most likely the wrong firmware was installed. There is a small issue with the data not showing properly, but it will not...

@rick151You can try setting the inverter to Battery Type: Lithium and Lithium Type: 2 (Pylon Protocol)

@sgazulaCan you share a screenshot of what you see?Are you using a computer?Everything is working normal and there should be no issues.

@jxnhrpr As long as the inverter has at least one power source, the firmware will install. However, if PV is not connected to the inverter, the MPPT p...