Thank you for your feedback! We appreciate your input and will forward this to our team for consideration. We are always working hard to improve our p...

Apologies for the delayed response. As mentioned, an inverter is required to connect the batteries to the Gridboss. You can install the GridBoss and k...

I apologize for all the confusion and inconvenience. This is known to happen when you are running the mode on auto.

Sounds great! If that doesn't work, it might be a bug on the website.

@darcymyers We have had reports on this issue, and we are currently working on resolving this issue. We will let you know when the issue is resolved. ...

@caesarv I apologize that it took a while, however please let me know if this resolves your issues or if they continue.

This would not be able to work due to the internal bus bars being limited to 600A. However, there are some alternatives. You can use external bus bars...

Hey Joel!Have you tried restarting your system?Some updates require a full system restart.

The Gridboss is compatible only with the 12kPV, 18kPV, and Flexboss21.

Are you able to provide a screenshot of each battery using the BMT Test?Make sure you include the firmware and the voltage of the batteries. I will be...

The app has a slight delay, and during rapid load changes, it may temporarily display inaccurate data.

What firmware are the batteries running on?If you have not updated them to the latest firmware which is 3.40, I would advise for you to do that first.

I believe F20 on the Sol-Ark is DC Overcurrent Fault.What protocols do you have set on the battery and also on the inverter?

Sorry for the confusion, this would only be for the 18kPV and 12kPV