I was advised today about issues with updating the inverter’s firmware, but that issue has now been resolved. You should be able to update the firmwar...

The team is currently conducting tests and is expected to get back to me in the coming days.

@og0088 Good afternoon!It is highly recommended to have three server rack batteries per PowerPro battery. As you mentioned, this setup will help maint...

Unfortunately, that would not be a recommended configuration for your systems.

Is your system online? I can certainly check and update it for you if you'd like. I would just need the station name or the inverter's serial number.

@scottmr808 I did take a look at the system but did not find anything indicating that the system is losing power. I don't see any warning or fault cod...

@headybrIf you provide your inverter's serial number, we can reset it for you.

@scottmr808 For the WallMount batteries, the Lithium type will be 1 for all the inverters. I did see that you were able to change it. Has your client ...

@scottmr808 Where are you seeing this protection mode? Are you using BMS Tools?

The 18kPv and the 6000XP cannot be paralleled together. To have 2 or more inverters communicating, they would need to be the same (Model) inverters.

I’m sorry you’re experiencing this issue. Does the battery screen turn on, but the battery fails to fully boot up? Or does it not turn on at all?

How many volts are you getting on the inverter on the PV input?With those panels you should be getting about 200V of PV.There is firmware available, b...

Are both legs balanced out?This could also be because there is too much load on one leg.

@joel-brodeur Have you tried enabling Generator Boost?@wardo5757 Understood! I'm trying to gather as much information as possible. Thank you for being...

I apologize for any confusion, but I'm glad you were able to get it connected. If you run into any issues or need further assistance, please let me kn...