I apologize that no one has been able to get in touch with you. We have been receiving a high volume of emails, but we are responding to them in the o...

@eg4eric The point is that I WANT to use open loop "USE" protocol for off-grid reliability. The problem is that with Open Loop, the SmartESS software ...

Is the system online so I can review the settings and ensure everything is correct?

Not on my batteries

@larryz Got it. Yes, it's available in the Gridboss Manual, which I'm leaving below. Starting on page 66.EG4-GridBOSS-Model-MI-200-2P-HYB-AW-03-User-M...

@jared Not on my batteries. What do I do?

There is no way to change the serial number, but you can also use the station name to identify your system.

@dtbaker61 Thank you for bringing this to our attention and I will pass this along as well to our team for review. The 3000EHV is only compatible with...

No problem at all. As long as Battery Share is disabled, you shouldn’t encounter any issues. Keep in mind that the batteries will discharge at varying...

@eg4eric ok.... just letting you know that: - setup documentation is not very good - information available to view does not include values critica...

This can be found on the front of the battery near the positive terminal.

@dtbaker61 I understand. Since this is a second-party app, we are unable to make direct changes ourselves, but we can submit your request to the compa...

I have been on lead-acid mode with my 3 outdoor 14.3kWhr for a few weeks now with zero inverter "blackouts". Still some voltage fluctuations/light fli...