We are currently looking into this communication issue, and I will post more information as soon as it is available.

It would also be worth noting that the Wi-Fi dongle will need to be on firmware version v2.06 for local SSID encryption.

Here is a list of special characters not accepted for the Wi-Fi dongle: Additional information can be found on our EG4 Wi-Fi Dongle Troubleshootin...

We are actively looking into this issue. Would you be able to provide pictures on how the two are paralleled and include the dip switches on the combo...

Firmware version EG4_ceaa-0405 for the 12000XP was released this morning, addressing the false W28. If you're experiencing this issue, please update y...

I recommend verifying that the device address is set to 0 and the battery dip switches are configured to ID 0 before updating the battery. Also, here ...

Could you share a few pictures showing how the batteries are connected, the dip switch settings, and confirmation that the V1 is not communicating?

I will see if I can find the fan dB rating for the 3000EHV. However, here is the fan control logic for the 6000XP and 18kPV:6000XP Fan Control Logic: ...