@jtivald unfortunately, this is not a possibility at this time. However, we are always looking at ways to improve the app and monitoring system.

@darcymyers our server engineers believe they have resolved the issue. Please let me know if this is still not corrected.

@darcymyers the server will take up to 5 minutes for the command to stick. However, is it still currently set to DST? The station is showing "NO" on m...

@darcymyers We believe the issue has been resolved. I would recommend checking that the station and end-user times are set to the same GMT.

We are currently looking into this communication issue, and I will post more information as soon as it is available.

It would also be worth noting that the Wi-Fi dongle will need to be on firmware version v2.06 for local SSID encryption.

Here is a list of special characters not accepted for the Wi-Fi dongle: Additional information can be found on our EG4 Wi-Fi Dongle Troubleshootin...

We are actively looking into this issue. Would you be able to provide pictures on how the two are paralleled and include the dip switches on the combo...

Firmware version EG4_ceaa-0405 for the 12000XP was released this morning, addressing the false W28. If you're experiencing this issue, please update y...