EG4 Community Forum

Jared
Jared
@jared
Admin
Technical Solutions Supervisor
Joined: October 8, 2024 1:00 pm
Last seen: August 18, 2025 1:44 pm
Topics: 30 / Replies: 229
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RE: How reliable is 18kPV zero export mode?

When the 18kPV is operating in Off-Grid mode, no export to the grid will occur. Additionally, the 18kPV allows you to limit export to PV generation on...

2 weeks ago
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RE: WiFi Dongle Setup - Please help

Can you DM me the serial number for the Wi-Fi dongle and I'll see what I can find.

2 weeks ago
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RE: Add End User for Customer

@jtivald unfortunately, this is not a possibility at this time. However, we are always looking at ways to improve the app and monitoring system.

3 months ago
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RE: TIme is wrong (DST)

@darcymyers our server engineers believe they have resolved the issue. Please let me know if this is still not corrected.

4 months ago
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RE: TIme is wrong (DST)

@darcymyers the server will take up to 5 minutes for the command to stick. However, is it still currently set to DST? The station is showing "NO" on m...

4 months ago
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RE: TIme is wrong (DST)

@darcymyers We believe the issue has been resolved. I would recommend checking that the station and end-user times are set to the same GMT.

4 months ago
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4 months ago
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5 months ago
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5 months ago
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5 months ago
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5 months ago
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5 months ago
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RE: Gridboss not reporting and showing offline

We are currently looking into this communication issue, and I will post more information as soon as it is available.

8 months ago
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RE: Please, provide recommendations for securing wireless access

It would also be worth noting that the Wi-Fi dongle will need to be on firmware version v2.06 for local SSID encryption.

8 months ago
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