@eg4eric there was never a ticket number in my email exchanges unfortunately. That would be a nice add to eG4 ticket comm’s 🙂 email comm was Ma...

@captjwhDo you have a ticket number for this? If not, can you please share your inverter's serial number so we can look further into this?

@eg4eric I am the installer. I've already used the USB cable to access and update to the latest firmware, all good there. I was just looking for optio...

@cptmorgemakerThe image below represents the best configuration for wiring the batteries to both inverters. The Master battery (#1) needs to be connec...

Note that the WiFi connection can drop out any time if it's signal strength is marginal. Try this if it happens again. Before disturbing anything. Get...

Am I the only one with this problem?

Grid power is lost for a bit, i.e., a brown-out. Seems that when I've been messing with firmware updates and the inverter has restarted that I get ...

@thomaspugmail-com What exactly is happening? Is the grid having outages?

To update things. Here I am a year later and there are NO new events. I've had multiple power blips and stuff that should have triggered something. No...

@crws No that would not be possible. That would not be a configuration that is supported by our system.

@shankusmc I apologize for the confusion. There was a mix-up with some of the information provided. The Wi-Fi antenna is intended for a feature th...

@gigemsteve07 That should work fine. The only thing would be the Amp hour difference. Other than that, it should work perfectly fine together.

@risafogel Good morning, I sent you a DM. You can check your messages through the notification bell at the top right or you can go to your profile pag...

@eg4eric It's the cable that goes from the Ethernet dongle to the PCB. My Ethernet is down again right now. Top 2 lights blinking, bottom 2 solid g...