@eg4eric the cloud light flashes (2nd light). They said they were going to send me a new dongle.

Try deleting the app and reinstalling it and let me know if that works please!

@2wiley I apologize for the delayed response. I've been a little backed up but I'm glad you got another lineset. Let me know if there is anything else...

Whenever you see it offline and you are at the location, take a picture and see what lights are on or flashing. That will tell us if its disconnecting...

The Gridboss is only compatible with Hybrid inverters. So, the 12000XP wouldn't work with the Gridboss. You would need a 18kPV, Flexboss21, Flexboss18...

The Gridboss is most like picking up some kind of signal on the Gen port. Make sure the Gen Breaker is off on the Gridboss.

Try trickle charging the battery. Charge at a low amperage, about 1-5 amps.

Hello again… i have received a Chargeverter: i disconnected the battery from the inverter completely and the inverter was off. I charged the battery d...

Any luck with this W015 Error? I just installed the GridBoss (haven't installed the inverter/batteries yet). I am getting W015 error. I don't have a g...

Correction.. Not demand response mode.. Voltage Reactive Power Mode Primary Control: Register 59 (ReactivePowerCMDType) Register 59 control...

I don't know about the grid boss but the frequency shifting settings for the 18kpv are available on the Maintenance > UL Compliance tab on the moni...

We apologize for the delay, did you speak to someone? Can you share an email that is associated with the RMA request?