Yes - That was one of the many things that I have already done. Everything was fully powered down at the inverter. Then I also have been doing a soft ...

Try uninstalling the app and then reinstalling it. Also, if you'd like, you can share the dongle serial number, and I can update the dongle for you. A...

I recommend doing a full reboot. Removing battery power, Grid and PV, while you do that, I will get with our R&D team to see what could be causing...

THX Eric, Got it, It seems like the safest bet is to have PV connected while there is few hundreds watts of PV production coming in....   ...

@krzysiek_kta I’m aware that some customers were able to update the MPPT firmware successfully without PV. However, I was informed that PV must be con...

@powerup You can charge both at the same time to 57V, the communication cables can stay as they are.

So I updated my LCD screen to 23/1/1. Still no change and still missing my solar 3 in the Web app. and -  

@eg4eric did this ever happen/is it gonna happen? planning out using a busbar for my chargverter soon and would prefer to make it an easy plug and pla...

Sorry - I now see the V23 firmware. Still - go ahead and remotely update it.

Yes - I had verified both the voltage and current for all 3 MPPT inputs and all are accepting power on there inputs. So the inverter is actually using...

  This is what I basically do. My generator is connected to the Gen leads on the 12k, and when I need to, I go turn it on and charge. The probl...

@eg4eric not exactly. I can find the dongle WiFi to connect to my iPhone. When I then select dongle connect in the app which should cause the dongle t...

@mbbush Our team has been notified about this, and it’s something that is already being reviewed internally. At this time, it's not yet available to t...

I am planning to wire in a 10kw westinghouse to an off-grid 12000xp today. I do not have the westinghouse "smartswitch" delivered yet, so I can't use ...

So, when you plug in the dongle, and you open the app, you select Dongle connect, and when you search for the Dongle network through the Phone Wi-Fi i...