This issue has been reported to Engineering; however, I have not received an update on their progress yet. I will follow up with them and provide any ...

On second look, This appears to be a battery communication issue. Any ideas as to what is causing that? It appears to happen when PV is really chargin...

I do notice that the Batt Status goes to "2". unsure of why the batteries are affected by it swapping over.

No worries! I don't have any information on your case at the moment, but after looking into this error code, it does look like you might need to get t...

The cleanest approach is to treat the Grid Boss the same way you would a backup/critical-loads panel. Pick the 200 A panel you’ll route through it, th...

I am having the same issue with my 12000XP. I run a 20kW Briggs and Stratton generator, and when it exercises the frequency changes to 50Hz. I was t...

I will look into this, but at the moment I don't have any information on the 12000XP and the new WallMount battery being certified for UL 9540

@lemoeller We don't have any plans for this. However, our newest WallMount battery has a connection that you can connect directly to it instead of usi...

@pigsy2001gmail-com I went ahead and set Battery Back up mode for you. Do you have EG4 WallMount battery?Also, remember you wont be able to discharge ...

Adding more context. I disabled the AC Charge Mode removing it from my working mode settings. This left only Peak Shaving Mode and the problem persis...

@eagleridgeCan you share a picture of how the batteries are connected to both inverters?

Eric, Any new updates on this yet?

@eg4eric i will try but i just had surgery and will have to postpone it. Is it hurting something as the fault comes a few times every day?

@ravasunpower Have you done a full system restart by removing all power sources? if not, I recommended doing one. Removing, battery power, solar power