@enmanuel_v You can connect the dongle to it and if it does happen again, we have it recorded, and I will be able to look into the issue.

@rayborbon Thank you for pointing that out. I'm not sure if it's just a bug but we will definitely look into that.

Go to the Maintenance tab and select Remote Update. You should be able to perform a standard update from there, If the battery is online. If you’re un...

I’m looking into this and have consulted with our battery technicians. I’m currently waiting for their response.  

In order for the Smart load to be active, the inverter will need to detect the 1kW of PV and also the battery voltage will need to be under the Smart ...