@mtjagDo you have the 2 wire Start/Stop installed?I'm just trying to gather all the information.

If the batteries get bricked, most likely the wrong firmware was installed. There is a small issue with the data not showing properly, but it will not...

@rick151You can try setting the inverter to Battery Type: Lithium and Lithium Type: 2 (Pylon Protocol)

@sgazulaCan you share a screenshot of what you see?Are you using a computer?Everything is working normal and there should be no issues.

@jxnhrpr As long as the inverter has at least one power source, the firmware will install. However, if PV is not connected to the inverter, the MPPT p...

@mtjag Do you know what the voltage was on the batteries when the inverter shut down?

@cgrecoWe would need to know exactly what loads were on, to figure out if it was truly pulling 12kW to the load.

I can definitely pass this along to our team as a feature request. I haven't heard of this being something that will be integrated into the app in the...

@mtjagWhat do you have set for the Discharge Cut-off Voltage?

Whoever is having this issue, can you please share your station name or serial number so we can gather information and work towards a solution as soon...

@powerup I apologize for the inconvenience! Our team is aware of this issue and are currently working on resolving this issue. Does the monitoring sho...

@solargearWe will ensure this gets corrected. The latest firmware for all batteries is available on each product page. We were advised that installing...

@swoods Thank you for this information! Everything should be resolved and no one should be having any issues. If anyone is having issues, please let m...

@powerup Thank you for bringing this to our attention. I’ve already reported it, and it should be resolved shortly.

Does the battery have Luxpower protocol?